Brendan Krick
IT Professional in Yardley, PA
I graduated from Glendale Community College with an Associate Degree in Information Technology. I have strong technical abilities, great troubleshooting skills, and 10+ years of experience providing exceptional customer service. I am currently employed as an On-Site Help Desk Engineer at a hotel in New Hope, PA.
Education
Glendale Community College
Associate of Science awarded June 15, 2022 in Information Technology
Work History
River House at Odette's | New Hope, PA
On-Site Help Desk Engineer (May 2022 - Present)
- Respond 24/7 to queries either in person, over the phone, or by email.
- Train employees in the use of computers, mobile devices, audio/video equipment, teleconferencing equipment, lighting/sound automation, and all other technology present in a state-of-the-art hotel.
- Administer Microsoft Azure, Office 365, and other platforms.
- Install, modify, troubleshoot, and repair hardware including laptops, desktops, printers, routers, switches, servers, modems, TVs, projectors, telephones, and point of sale systems.
- Program smart locks, document key-card possession, and administer CCTV system to ensure utmost security for staff and guests.
- Maintain inventory of computers, printer supplies, and other needed technology.
- Use sound mixer and other audio equipment to amplify live music performances, panels, and other events.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Collaborate with other departments and third-party vendors.
- Travel between sites and work under minimal supervision.
SAG-AFTRA FCU | Burbank, CA
Member Advisor (2018-2020)
- Demonstrated outstanding customer service skills both in person and in a call center environment.
- Assisted members with troubleshooting desktop and mobile devices.
- Handled sensitive financial data of high-profile clients with discretion and professionalism.
Sun Federal Credit Union | Philadelphia, PA
Member Service Representative (2016-2018)
- Assisted members with banking needs while creating positive relationships by providing excellent customer service.
- Helped members with troubleshooting mobile devices.
Skills
Customer Service, Troubleshooting, PC Building, Communication, Terminal/Command Line, Cybersecurity, Multi-tasking, Teamwork, Quick Learner
Technical Summary
Operating Systems
Windows 7/8.1/10/11, MacOS, Linux, Windows Server, iOS, Android.
Services
Office 365, Microsoft Azure, Google Workspace.
Software
VMWare, Proxmox, Microsoft Office, Adobe Creative Suite, Aloha POS.
Hardware
Desktops, laptops, mobile devices, TV's, projectors, telephones, printers, scanners, audio mixers, A/V equipment, routers, switches, modems.
Languages
HTML/CSS, Java